kg99 FAQ — All your questions answered here

No. Each mobile number and email address can only be used to create one account. If multiple accounts are detected, all of them along with any associated balances may be suspended.

Click the "Forgot Password?" link on the login page. Enter your registered email or mobile number. You'll receive a reset link by email or an OTP by SMS. Use it to set a new password — the whole process takes under 5 minutes.

KYC is not required to play games, but identity verification may be needed for larger withdrawals. Simply upload a photo of your NID or passport. This is done to protect your account and funds.

If you need a break, use the self-exclusion or cooling-off feature. To close your account permanently, contact live chat support. Make sure to withdraw your balance before closing.

kg99 supports deposits via Mobile Banking, direct bank transfer, and various e-wallets. Visit the payments page to see the latest available methods.

Mobile banking deposits usually reflect within 5–15 minutes. Bank transfers can take anywhere from 30 minutes to 2 hours. Deposits made after midnight may be processed the following morning.

Withdrawal requests are typically processed within 1–3 hours. VIP members receive priority processing. Withdrawals of larger amounts may take longer if KYC verification has not been completed.

Minimum deposit limits vary by payment method, but generally start from BDT 200. The maximum limit depends on your account verification level and VIP tier. See the Payment page for full details.

Start by saving your transaction receipt or screenshot. If the deposit hasn't shown up after 30 minutes, contact us via live chat with your transaction ID or reference number. We'll get it sorted quickly.

After your first deposit as a new member, a welcome bonus will be automatically credited to your account. The bonus amount and terms may change from time to time — for the latest details, On the Promotions page here.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, a BDT 100 bonus with a 20x wagering requirement means you need to wager BDT 2,000 before you can withdraw. This is in place to prevent bonus abuse.

Only one bonus can be active at a time. You can claim a new bonus once the wagering on your current bonus is complete or the bonus is cancelled. Some special promotions may allow multiple bonuses to be held simultaneously.

Yes. A bonus may be cancelled if you breach the terms, create multiple accounts, or let the wagering period expire. Failing to complete wagering within the specified timeframe will also result in cancellation.

Available on kg99:

• Live Casino: Live Blackjack, Roulette, Baccarat, Poker
• Sports Betting: cricket, football, badminton, tennis, and more
• Slots: Thousands of slot machines across different themes
• Bingo: Popular Bingo Games in Bangladesh
• Virtual Sports And much more

Yes. All games on kg99 use a Random Number Generator (RNG) audited by independent third parties. Live Casino games are streamed live with real dealers. The platform operates under an international gaming licence.

If you get disconnected, the game round is saved on the server. When you reconnect, you can continue from where you left off. If a round was left incomplete, the payout will be settled according to the server log.

Yes. kg99 uses 256-bit SSL encryption. Your personal information is never sold to third parties. Privacy Policy Learn more on the page.

Change your password immediately and log out of all devices. Then notify our support team via live chat or email. We'll temporarily lock the account and investigate.

Never. The kg99 support team will never ask for your password or OTP via email, SMS, chat, or phone. Any such request is a scam — report it to us immediately.

Download the kg99 app directly from our App page Download it from there. Separate versions are available for Android and iOS. Downloading from third-party app stores carries security risks.

Your account, balance, and bonuses are the same across both. The app also offers fingerprint login, push notifications, offline browsing, and a smoother gaming experience on mobile.

VIP members enjoy: faster withdrawals, exclusive bonuses, higher deposit and withdrawal limits, a dedicated account manager, and invitations to special events. VIP page View details.

Points are earned automatically on every bet. Once you accumulate enough points, you can redeem them for bonus cash or free bets. Go to the "Points" section in your account dashboard to redeem.

VIP levels are typically reviewed on a monthly or quarterly basis. If your wagering activity falls below the required threshold during the review period, your level may be downgraded. However, any points already earned remain valid until they expire.