Legal Document

Kg99 Terms and Conditions — Your Rights & Responsibilities

This page sets out all the terms for using the kg99 platform in plain English. Please read it in full before registering.

Last Updated: July 2026
18+ Adults Only SSL Secured Licensed

Key Terms Summary

Key highlights at a glance before reading the full details

Age verification is mandatory

You must be at least 18 years old to register at kg99. A national ID card or other government-issued document may be requested as proof of age.

Bonus Terms

Wagering requirements apply to all bonuses. A specified amount must be wagered before any withdrawal can be made. Full bonus details are available on the Promotions page.

Payments & Withdrawals

Deposits and withdrawals are processed via mobile banking and bank transfer. Withdrawals are typically processed within 1-3 hours.

Prohibited Activities

Opening multiple accounts, attempting to manipulate the system, or engaging in fraud will result in immediate account closure and forfeiture of all balances.

Responsible Gaming

Kg99 supports responsible gaming. Set your own limits and use the self-exclusion feature if you feel you need a break.

Right to Amend Terms

Kg99 may update these terms at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

1 General Terms & Introduction

These terms and conditions ("Terms") govern the use of the kg99 platform and all associated services. By accessing the kg99 website or mobile app, registering an account, or using any of our services, you are deemed to have fully accepted these Terms.

Kg99 is an internationally licensed online gaming platform operated in accordance with world-class security standards. These terms have been written in plain English so every user can understand them clearly.

Important Notice

If you disagree with any of these terms, please do not use kg99. Contact our live chat support for any questions.

These terms are available in both Bengali and English. In the event of any dispute, the English version shall be considered definitive.

2 Account Registration & Usage

You must provide accurate and complete information when registering at kg99. Accounts created with false or incomplete details may be closed at any time.

One account per person

Each individual may hold only one account on kg99. If a person is found to be operating multiple accounts, all accounts will be closed and the entire balance will be forfeited.

Account Security

Keep your account password and login details strictly confidential. Do not allow anyone else to access your account. If you suspect any unauthorized access, contact customer support immediately.

Verification Process (KYC)

To ensure security, kg99 follows a KYC (Know Your Customer) process. A copy of your national ID or passport may be required prior to withdrawals or for transactions above a certain amount.

  • Photos of both sides of your National ID Card (NID) or passport
  • Recent selfie photo (alongside the document)
  • Bank statement or mobile banking statement (if required)
Tip

Provide accurate information at the time of registration — making changes later may delay the verification process.

3 Age & Eligibility Requirements

Strict Age Limit

Players must be at least 18 years old to use kg99. Accounts found to belong to minors will be closed immediately.

By registering, you confirm that you are 18 years of age or older and that participating in online gaming is legally permitted in your jurisdiction. kg99 may request identity documents at any time to verify your age.

Parents and guardians should take the necessary steps to keep minors away from this platform. Installing parental control software on shared family computers or devices is strongly advised.

4 Deposit & Payment Policy

Deposits at kg99 can be made via mobile banking or bank transfer. All payment transactions are secured with SSL encryption.

Description Amount Note
Minimum Deposit BDT 200 Per transaction
Maximum Daily Deposit BDT 5,00,000 On a standard account
Deposit Processing Time Instant Usually within 5 minutes
Deposit Charges Free Kg99 charges no deposit fees

Deposited funds may only be used for gaming purposes. Deposits from third-party cards or accounts are not accepted. Please use a payment method registered in your own name.

5 Withdrawal Policy

Follow the steps below to withdraw your winnings from kg99. Withdrawal requests are typically processed within 1-3 hours.

Withdrawal Terms

  • Minimum withdrawal amount: BDT 500
  • Large withdrawals may be held if KYC verification has not been completed
  • Withdrawals can only be made to the same payment method used for the deposit
  • Withdrawals to third-party accounts are strictly prohibited
  • Withdrawals may be suspended in cases of suspicious activity
Processing Time

Standard members receive payouts within 1–3 hours; VIP members enjoy express payouts in 30 minutes. Bank transfers may take up to 24 hours.

6 Bonus & Promotion Terms

Kg99 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which are mandatory to follow.

Wagering Requirements

Winnings from bonuses are subject to wagering requirements before withdrawal. For example, a 10x wagering requirement on a BDT 1,000 bonus means you must wager BDT 10,000 in total.

General bonus usage rules

  • No individual may claim the same promotion more than once
  • Bonus validity is generally 7–30 days; individual promotions may vary
  • A maximum bet limit may apply when playing with bonus balance
  • Some games do not contribute 100% toward bonus wagering — see the promotions page for details
  • If bonus abuse is detected, the bonus and any associated winnings will be forfeited
VIP Bonus

Kg99 VIP members enjoy exclusive bonuses, reduced wagering requirements, and special offers. Visit the VIP page to learn more.

7 Gaming Rules

Every game on kg99 is run according to its defined rules. All game outcomes are determined by an independent RNG (Random Number Generator) system and are audited by third parties.

  • If a connection is lost mid-game, the system will automatically determine the outcome
  • Kg99 reserves the right to void any transaction resulting from an unintended outcome caused by a technical error
  • The use of any external software or bots during gameplay is strictly prohibited
  • In Sports Betting, bets can be cancelled up until the event begins

The host's decision in Live Casino games is final. For any technical issues, the kg99 support team will work to resolve the matter.

8 Prohibited Activities

The Following Actions Are Strictly Prohibited

Any of the following actions will result in immediate account closure and full balance forfeiture.

  • Multiple Accounts: No individual may operate more than one account
  • Bonus abuse: Claiming a bonus without meeting the conditions or through manipulation
  • Money laundering: Illegal money laundering or financial crimes
  • Hacking or System Manipulation: Attempting to exploit platform vulnerabilities
  • Bots or automation software: Use of any automated or robotic system in gaming
  • Chargeback Fraud: Filing a chargeback after making a deposit
  • False identity: Operating an account under another person's identity or with false credentials

9 Responsible Gaming

Kg99 believes gaming is for entertainment, not addiction. We encourage all players to game responsibly.

Steps you can take to protect yourself

  • Deposit Limits: Set daily, weekly, or monthly deposit limits
  • Betting limits: Set your own maximum stake per bet
  • Loss limit: Automatically stop after losing a set amount
  • Time limit: Set a time limit for continuous play
  • Self-Exclusion: Suspend your account from 24 hours up to permanently
Need help?

If you're experiencing an issue, contact us via live chat. You can find more details on our Responsible Gaming page.

10 Privacy & Data Security

Kg99 treats the protection of your personal data as its highest priority. For full details on how your information is collected, used, and protected, please refer to our Privacy Policy page.

  • Your personal information will never be sold to third parties
  • All payment information is protected by SSL encryption
  • Two-factor authentication (2FA) is strongly recommended
  • Information may be disclosed upon request by regulatory authorities

11 Account Closure & Suspension

Kg99 reserves the right to close or suspend any account for the following reasons:

  • Breach of Terms
  • Engaging in prohibited activities
  • KYC Verification Incomplete
  • Extended inactivity (over 24 months)
  • Account closure requested by the user

If an account is closed due to a breach of terms, the balance will be forfeited. If closure is requested by the user, any valid balance may be withdrawn.

12 Dispute Resolution

For any dispute or complaint, please contact our support team first via live chat or email. Most issues are resolved within 24-48 hours.

  1. Contact Live Chat support first to report your issue
  2. If unresolved, submit the details in writing via email
  3. If the issue remains unresolved after all steps, you may escalate a complaint to the licensing authority

Kg99 is committed to resolving all disputes fairly and impartially. In any complaint, kg99's final decision shall be considered binding.

13 Limitation of Liability

Kg99 will not be held liable for the following:

  • For game interruptions caused by internet connectivity issues
  • Due to issues with the user's own device or software
  • For losses resulting from unauthorized access or account sharing
  • For delays or errors caused by third-party payment providers

However, kg99 is liable for losses directly caused by our own technical faults.

14 Changes to Terms & Conditions

Kg99 reserves the right to update these terms at any time. We will endeavor to notify registered users via email or an on-platform notice before any significant changes take effect.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

Last Updated

These terms were last updated: July 2026. The date of the next update will be displayed at the top of this page.

If you have trouble understanding any of the terms or need further clarification, reach out to our live chat support in English — we're happy to explain.

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